Terms of service

Terms of Service

Last Updated: July 2026

Welcome to ORGANIVA. These Terms of Service ("Terms") govern your access to and use of the ORGANIVA website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About ORGANIVA

ORGANIVA is a Pakistani skincare and personal care brand offering premium products inspired by carefully selected botanical ingredients.

Throughout these Terms, "ORGANIVA", "we", "our", and "us" refer to ORGANIVA.

"Customer", "you", and "your" refer to anyone using our website or purchasing our products.

2. Eligibility

By using this website, you confirm that you:

  • Are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • Have the legal capacity to enter into a binding agreement.

  • Will provide accurate and complete information when placing an order.

3. Products

We strive to display our products, descriptions, packaging, and pricing as accurately as possible.

However:

  • Product colors may vary depending on your device or monitor.

  • Packaging may change from time to time.

  • Natural ingredients may vary slightly in appearance, fragrance, or texture due to seasonal variations.

These differences do not affect product quality.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel duplicate or suspicious orders.

  • Cancel orders suspected of fraud or misuse.

If your order is cancelled after payment has been received, an appropriate refund will be processed.

5. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors at any time.

6. Payments

We accept approved payment methods available at checkout.

Payment must be successfully completed before orders are processed, except where Cash on Delivery (COD) is offered.

If a payment is declined, your order may not be processed.

7. Shipping

Shipping timelines are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational circumstances beyond our control

For full details, please refer to our Shipping Policy.

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

9. Product Use

Our products are intended for external use only unless otherwise specified.

Customers should:

  • Read product instructions carefully.

  • Perform a patch test before first use.

  • Discontinue use if irritation occurs.

  • Consult a qualified healthcare professional if necessary.

Results may vary from person to person.

10. Health Information

The information provided on our website is for general informational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Statements on this website should not replace professional medical advice.

If you have a medical condition, allergies, or sensitive skin, consult a qualified healthcare professional before using our products.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product names

  • Images

  • Graphics

  • Text

  • Videos

  • Icons

  • Website design

is the property of ORGANIVA or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use any content without our prior written permission.

12. User Conduct

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security.

  • Upload malicious software or harmful code.

  • Misrepresent your identity.

  • Violate any applicable laws or regulations.

13. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, or policies of those websites.

14. Limitation of Liability

To the maximum extent permitted by law, ORGANIVA shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruption

arising from the use of our website or products.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

15. Disclaimer

While we strive to provide accurate product information, we do not guarantee that:

  • The website will always be uninterrupted.

  • The website will be error-free.

  • All information is complete or current at all times.

Website content may be updated without prior notice.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use your personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective once published on this website.

Your continued use of the website constitutes acceptance of the updated Terms.

18. Governing Law

These Terms of Service are governed by the laws of the Islamic Republic of Pakistan.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Pakistan, unless otherwise required by applicable law.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ORGANIVA

Email: organivabeauty@gmail.com

Phone / WhatsApp: +92 321 5890260

Website: https://organiva.pk 

Customer Support Hours

Monday – Saturday

9:00 AM – 6:00 PM